Frequently Asked Questions
 

Please click on the appropriate question to find the answers you need. If you do not find what you are looking for, please contact the Owner Relations department for further assistance.

  1. How do I contact Coffeyville Resources Owner Relations department?
  2. How do I read my check stub?
  3. When does Coffeyville Resources issue revenue checks?
  4. What should I do if I did not receive my check?
  5. How do I change my address?
  6. I lost my check. How can I have the payment stopped and have the check replaced?
  7. Does Coffeyville Resources offer direct deposit for my checks?
  8. I have direct deposit and I have changed my bank account. What do I do?
  9. Can a check six months or older be cashed?
  10. What should I do when an owner of record dies?
  11. What documentation is required for a name change?
  12. How do I transfer my interest?
  13. How can I verify that my 1099-MISC was for the correct amount?
  14. I am an operator and have questions regarding my User ID and/or password to log into the Customer Care Center. How do I get a User ID or password, or how can I change my password?
  15. How do I obtain information about the Kansas Oil and Gas Resources Fund?
  16. Who is CVR Energy, Inc.?
  17. Who is CVR Refining, LP?

1. How do I contact Coffeyville Resources Owner Relations department?

There are many ways to communicate with the Owner Relations department at Coffeyville Resources. Please provide your owner number, property number, and/or social security or tax I.D. numbers whenever contacting us.
 

Mailing Address

Coffeyville Resources Refining & Marketing, LLC
Attn: Owner Relations Dept.
10 E. Cambridge Circle, Suite 250
Kansas City, KS 66103

Owner Relations Hotline

(877) 584-2420

Fax

(913) 982-0505

Email

OwnerRelations@cvrenergy.com
 

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2. How do I read my check stub?

Please read our Check Stub Pamphlet for instructions.

In addition to the items explained on the pamphlet, here is a table for your reference:

PRD (Product Codes):

O – Oil
RO – Reclaimed Oil (also known as Tank Bottoms)

Tax and deduction codes:

AD4 – Ad Valorem Tax 4%
AD5 – Ad Valorem Tax 5%
AD6 – Ad Valorem Tax 6%
AD9 – Ad Valorem Tax 9%
ADV – NE Ad Valorem Tax
CON – NE Oil & Gas Conservation Tax
CTW – County Tax Warrant
FWT – Federal Income Tax Backup Withholding
GAF – Garnishment Administration Fee
GAR – Garnishment
INT – Interest
KCC – KS Conservation Commission Tax
KGR – KS Oil & Gas Resources Fund
OGP – OK Gross Production Tax
OKW – OK State Income Tax Withholding
OMW – OK Marginally Producing Wells Tax
OPE – OK Petroleum Excise Tax
PPY – Prepaid Amount
RRF – OK Energy Resources Revolving Fund
SEV – Severance Tax
 

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3. When does Coffeyville Resources issue revenue checks?

Coffeyville Resources issues checks on the 18th of the month following the production month. If the 18th falls on a weekend or holiday, Coffeyville Resources will issue the checks on the preceding business day.

An owner must accumulate a minimum balance of $50 for a check to be issued. However, an annual check will be issued for any accounts over $10. Payments less than $10 will be remitted when production from the lease ceases or when Coffeyville Resources is no longer the purchaser of production from the lease. You may choose to reduce the minimum payment to $25 monthly and/or less than $10 annually by contacting Owner Relations with this request.


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4. What should I do if I did not receive my check?

Due to potential postal delays, a revenue check may arrive a few days late on occasion. If you have not received a check within 10 business days from the date of issue, please contact Owner Relations so the check can be voided and reissued on the next payment date.


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5. How do I change my address?

For security purposes, a change of address will not be accepted over the telephone. Mail or fax your name, owner number, Social Security number, old address, new address, phone number, and signature to us at the following address:

Coffeyville Resources Refining & Marketing, LLC
Attn: Owner Relations Dept.
10 E. Cambridge Circle, Suite 250
Kansas City, KS 66103

Or fax to: (913) 982-0505.


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6. I lost my check. How can I have the payment stopped and have the check replaced?

Please contact Owner Relations with your name, owner number, and the date of the check to be replaced, and we will take care of it for you.


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7. Does Coffeyville Resources offer direct deposit for my checks?

Yes. Coffeyville Resources offers direct deposit for your convenience. We will mail your remittance information on the 15th of the month and the funds will be deposited into your bank account on the 20th of the month. If the 20th falls on a weekend or bank holiday, the deposit will be made on the preceding business day.

Please fill out the Direct Deposit Authorization Form and return it to us at the following address:

Coffeyville Resources Refining & Marketing, LLC
Attn: Owner Relations Dept.
10 E. Cambridge Circle, Suite 250
Kansas City, KS 66103


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8. I have direct deposit and I have changed my bank account. What do I do?

To change the banking information for your direct deposit payments, please fill out a Direct Deposit Authorization Form with your new information and mail it to us at the following address:

Coffeyville Resources Refining & Marketing, LLC
Attn: Owner Relations Dept.
10 E. Cambridge Circle, Suite 250
Kansas City, KS 66103


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9. Can a check six months or older be cashed?

Coffeyville Resources does not place an expiration date on revenue checks. However, please contact Owner Relations prior to cashing a check more than six months old to verify that the check has not been voided.


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10. What should I do when an owner of record dies?

The requirements for ownership transfer due to death vary by state and are dependent upon whether or not the decedent had a will. Contact Owner Relations and the appropriate instructions will be provided. The interest may be suspended pending receipt of appropriate transfer documents.


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11. What documentation is required for a name change?

If you are an individual, you will need to provide a copy of your marriage certificate, divorce decree reinstating your maiden name, or other documents relating to your name change.

If you are a company or corporation, you will need to provide a certificate of name change with verification of your tax ID number, or your certificate of merger with verification of your tax ID.

Please mail your request to us at the following address:

Coffeyville Resources Refining & Marketing, LLC
Attn: Owner Relations Dept.
10 E. Cambridge Circle, Suite 250
Kansas City, KS 66103


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12. How do I transfer my interest?

The document requirements for ownership transfer vary depending on the situation. Please contact Owner Relations and the appropriate instructions will be provided.


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13. How can I verify that my 1099-MISC was for the correct amount?

Coffeyville Resources generates 1099-MISC forms to record payments made in the prior calendar year. Since checks are issued the month following production, the production months on the 1099 are for December of the year before the payment year, through November of the payment year.


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14. I am an operator and have questions regarding my User ID and/or password to log into the Customer Care Center. How do I get a User ID or password, or how can I change my password?

The Owner Relations department issues the initial User ID and password, which are provided to operators in their welcome letters. Passwords must be changed every six months. Please contact us at (877) 584-2420 with questions.


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15. How do I obtain information about the Kansas Oil and Gas Resources Fund?

The Kansas Oil and Gas Resources Fund was created by the Kansas petroleum and education marketing act (K.S.A. 2006 Supp. 15-1625 through 15-1635, and amendments thereto) to improve the image and credibility of the Kansas oil and gas industry. For more information, visit the Fund’s website at www.kansasstrong.com or call the Fund at (316) 771-7167.


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16. Who is CVR Energy, Inc.?

Headquartered in Sugar Land, Texas, CVR Energy is a diversified holding company primarily engaged in the petroleum refining and nitrogen fertilizer manufacturing industries through its holdings in two limited partnerships, CVR Refining, LP and CVR Partners, LP.

The CVR Energy portfolio of companies employs more than 1,300 employees and generated approximately $9.1 billion in net sales in 2014. CVR Energy’s common stock is listed for trading on the New York Stock Exchange under the symbol "CVI."  

Limited Partnerships

In 2007, CVR Energy formed CVR Partners, LP to own, operate and grow its nitrogen fertilizer business. CVR Partners completed its Initial Public Offering in April 2011 and trades on the New York Stock Exchange under the symbol "UAN." For more information on CVR Partners, please visit www.CVRPartners.com.

In 2012, CVR Energy formed another limited partnership, CVR Refining, LP, to own, operate and grow its petroleum refining and related logistic businesses. CVR Refining completed its Initial Public Offering in January 2013 and trades on the New York Stock Exchange under the symbol “CVRR.” For more information on CVR Refining, please visit www.CVRRefining.com.

CVR Energy subsidiaries serve as the general partner and own a majority of the common units of both CVR Refining and CVR Partners.

For more information on CVR Energy, please visit www.CVREnergy.com


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17. Who is CVR Refining, LP?

Headquartered in Sugar Land, Texas, CVR Refining, LP is an independent downstream energy limited partnership formed by CVR Energy, Inc., to own, operate and grow its refining and related logistics businesses.

Our petroleum business includes a complex full coking, medium-sour crude oil refinery with a rated capacity of 115,000 barrels per calendar day operated by Coffeyville Resources Refining & Marketing in Coffeyville, Kansas, and a complex crude oil refinery with a rated capacity of 70,000 barrels per calendar day operated by Wynnewood Refining Company in Wynnewood, Oklahoma. CVR Refining's subsidiaries also operate approximately 336 miles of owned and leased pipelines, approximately 150 crude oil transports, a network of strategically located crude oil gathering tank farms, and more than six million barrels of owned and leased crude oil storage capacity. Please click here to read more about our petroleum businesses.

CVR Refining, LP is traded on the New York Stock Exchange under the ticker symbol “CVRR.” CVR Energy subsidiaries serve as the general partner of CVR Refining and own the majority of the common units representing limited partner interests of CVR Refining.

To learn more about CVR Refining, please visit www.CVRRefining.com.


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